HomeMy WebLinkAboutEmail confirming heat is ON.pdf RecordID 32038 Jessica Hull
From: Jessica Hull
Sent: Wednesday,January 17, 2024 1:40 PM
To: Lori Laurenson; Brittany Johnson
Subject: RE: No Heat Complaint
Hi,
This is great news; I just spoke with the tenant, and he has confirmed that the heat is on and maintaining at 71 degrees.
Thank you all for your cooperation and quick responses to the situation.
Complaint is closed.
Thank you,
P&?4 qa&
Electrical/Code Enforcement Officer
TOWN OF ITHACA
215 N.Tioga Street Ithaca, NY 14850
607-273-1783
www.town.ithacamy.us
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From: Lori Laurenson <Lori.Laurenson@coniferllc.com>
Sent: Wednesday,January 17, 2024 1:23 PM
To:Jessica Hull <jhull@town.ithaca.ny.us>; Brittany Johnson <brittany.johnson@coniferllc.com>
Subject: Re: No Heat Complaint
Hello,
Trident was here and replaced the circulator pump, theyjust went back and it seems to be working
properly now.
The tenant is getting heat now.
Regards,
Lori Laurenson
Community Manager
[E] Lori.Laurenson@coniferlIc.com
a conifer community"
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From:Jessica Hull <ihulI@town.ithaca.ny.us>
Sent: Wednesday,January 17, 2024 7:31 AM
To: Brittany Johnson <brittany.iohnson@coniferllc.com>; Lori Laurenson <Lori.Laurenson@coniferllc.com>
Subject: RE: No Heat Complaint
Thank you both for the quick response on this matter. I'll check back in throughout the day and with the tenant for any
updates, hopefully the situation is resolved soon.
Again, thank you,
Jessica Hull
From: Brittany Johnson <brittany.iohnson@coniferllc.com>
Sent:Tuesday,January 16, 2024 7:04 PM
To:Jessica Hull <ihull@town.ithaca.nv.us>; Lori Laurenson <Lori.Lau renson@coniferllc.com>
Subject: RE: No Heat Complaint
Good Evening,
I just spoke with the Maintenance Supervisor,Joseph Cauterucci, in reference to 204-1 no heat.The heating
system was recently serviced by our 3rd party vendor Trident.Joseph is contacting Trident to come back out to the
property tomorrow(Wednesday January 17th)to further assess the malfunction.As for tonight,we offered the resident
a heating source, a space heater,that we keep in the event of an emergency.The resident declined because he has his
own space heaters.
Lori,
Can you please update code enforcement tomorrow.
Thank you.
Brittany Johnson
conifer
Regional Manager I 201 CYPRESS COURT
ITHACA, NY 14850
[E] brittany.johnson@coniferllc.com
93 V YOM ®
From:Jessica Hull <ihull@town.ithaca.nv.us>
Sent:Tuesday,January 16, 2024 5:19 PM
To: Lori Laurenson <Lori.Lau renson@coniferllc.com>
Cc: Emily Jones<emily.iones@coniferllc.com>; Brittany Johnson <brittany.*oh nson@coniferllc.com>
Subject: RE: No Heat Complaint
Lori,
I just spoke with the tenant again; he called our office and left a message informing us that the heat initially comes on
with the assistance of maintenances but fails to maintain heat/temp. Appears the heating system is not working
correctly and may require a technician, let me know what your next steps are.
2
Thank you,
Jessica Hull
From: Lori Laurenson <Lori.Lau renson@coniferllc.com>
Sent:Tuesday,January 16, 2024 3:19 PM
To:Jessica Hull <ihull@town.ithaca.nv.us>
Cc: Emily Jones<emily.iones@coniferllc.com>; Brittany Johnson <brittanv.*oh nson@coniferllc.com>
Subject: Re: No Heat Complaint
Hello,
I just spoke with maintenance and this is what they told me.
Trident came out on Thursday to fix the tenants valve on that specific line and on Friday Joe adjusted the
heat pipe and on Saturday he bled the lines and he noted that there was heat and thermostat was calling
for heat on Saturday. Joe thinks that Trident had failed to bleed the lines after they fixed it.
There have been no further complaints and the head of maintenance will go check on the tenant in that
specific unit today to verify that he is getting heat and there are no more issues.
I will notify you of the outcome in a few minutes.
Best,
Lori Laurenson
Community Manager
[E] Lori.Laurenson@coniferlIc.com
a conifer community'
From: Lori Laurenson <Lori.Lau renson@coniferllc.com>
Sent:Tuesday,January 16, 2024 3:01 PM
To:Jessica Hull <ihull@town.ithaca.ny.us>
Cc: Emily Jones<emily.iones@coniferllc.com>; Brittany Johnson <brittanv.iohnson@coniferllc.com>
Subject: Re: No Heat Complaint
I will immediately have maintenance on this.
Lori Laurenson
Community Manager
[E] Lori.Laurenson@coniferlIc.com
a conifer community'
From:Jessica Hull <jhull@town.ithaca.nv.us>
Sent:Tuesday,January 16, 2024 3:00 PM
To: Lori Laurenson <Lori.Lau renson@coniferllc.com>
Cc: Emily Jones<emily.iones@coniferllc.com>; Brittany Johnson <brittanv.*oh nson@coniferllc.com>
Subject: No Heat Complaint
Hello,
I wanted to follow up with a complaint at 204 Cypress Ct. Unit 1, Linderman Creek,the type of complaint is a lack of
heat. After an onsite visit with the tenant, I observed no heat from the hydronic baseboard, I attempted to turn the heat
up, waited about 10 minutes and still could not feel heat from any of the baseboards throughout the unit.The situation
is urgent, can you please provide a timeline to confirm that this unit has heat, and the system is operating correctly.
3
Thank you,
pjzm qa&
Electrical/Code Enforcement Officer
TOWN OF ITHACA
215 N.Tioga Street Ithaca, NY 14850
607-273-1783
www.town.ithaca.ny.us
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